Press Release Date: 11th May 2011

Why You Might Be Hearing Less

From Your Customers Shortly

 

DataSpace Live v2 Arriving Tthis Week For SNAP! & SNAP! Lite Users

As part of Resolution’s continued development program, we have just finished a brand new version of DataSpace Live (V2) which brings with it greater levels of communication for Local Authorities and their customers. Email and online progress checking are two of the many exciting new communication features.

New Council Features Include

• New Look and Feel
• Multiple Logins Available
• Assignment Of Officers To Applications
• Ability to send email messages to Applicants.
• Application Folders

SNAP! Lite Users - The Ideal Time To Upgrade Full SNAP!

Now is an ideal opportunity to upgrade to a Full SNAP! Account to get the following additional functionality.

• Multi-format online viewer
• Home Working
• Measuring Tools
• Progress Updates
• Document Upload
• Diary and Reminders
• Map Interface
• Quick Fill (copying form data)
• Branded Submit-a-Plan Pages & unique link.

Contact Resolution for a price.

DataSpace Live For Applicants

DataSpace Live (V2) is being released to applicants/agents and will replace their existing DataSpace On-line accounts. DataSpace Live will be the new home for managing and amending applications once they have been submitted on Submit-a-Plan and also for all communications with Local Authorities.

New Features for Applicants Include

• New Look and Feel
• Faster Loading Of Applications
• Ability to send message to Inspecting Authority
• Application Tracking (Available when submitting to Local Authorities with Full SNAP!)
• Application Folders
• New Diary & Reminders

Questions & Answers

• When will our account be upgraded? Week commencing 9 th May 2011
• Is there a cost? No
• Will there be any down time? No downtime is anticipated; however some account functions may be temporarily disrupted.
• Will we have new login? Login details will remain the same.
• What about my existing applications? All existing applications will be in the new system.
• Will we need additional training? Refresher training is recommended, however a full user guide will also be available.

NB If you have been using beta.dataspacelive.co.uk, then you should start to use www.dataspacelive.co.uk after the update.